With respect to the key dimensions of service quality, _____ refer(s) to the willingness to help customers and provide prompt service
a. reliability
b. empathy
c. tangibles
d. responsiveness
d
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Odonnel Corporation uses a job-order costing system with a single plantwide predetermined overhead rate based on direct labor-hours. The company based its predetermined overhead rate for the current year on total fixed manufacturing overhead cost of $36,000, variable manufacturing overhead of $2.80 per direct labor-hour, and 10,000 direct labor-hours. The estimated total manufacturing overhead is closest to:
A. $36,000 B. $64,000 C. $28,000 D. $36,003
Which of the following approaches to behavioural strategic control should be utilized least in an organization in which there is a great need for innovation and a high degree of autonomy?
A. Profits B. Culture C. Boundaries D. Rewards
To be a source of competitive advantage, a resource must:
a. provide superior benefits to customers. b. give the firm a cost advantage. c. be rare. d. be transparent. e. a and c above
What is the purpose of employees going through Job rotation?
What will be an ideal response?