What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?
To decide whether an informal communication vehicle such as email would be appropriate, you should ask yourself the following questions:
1 . What is the purpose of the communication? If the message is straightforward and informal, then an email could be appropriate.
2 . Is the information personal or confidential? If so, a better communication vehicle is face-to-face conversation.
3 . Could you communicate this information by telephone, in person, or through a letter? Email should be used if it is more advantageous than the other options.
4 . Is the use of this communication tool an avoidance mechanism? If so, you should think through why you want to avoid the situation and rethink the communication vehicle that would be the most appropriate for your message.
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