An emergency department nurse realizes that the spouse of a patient is becoming increasingly irritable while waiting. Which intervention should the nurse use to prevent escalation of anger?
a. Explain that the patient's condition is not life threatening.
b. Periodically provide an update and progress report on the patient.
c. Explain that all patients are treated in order, based on their medical needs.
d. Suggest that the spouse return home until the patient's treatment is completed.
ANS: B
Periodic updates reduce anxiety and defuse anger. This strategy acknowledges the spouse's presence and concerns. The incorrect options would be likely to increase anger because they imply that the anxiety is inappropriate.
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