List the eight principles of verbal messages discussed in your book. How can remembering these principles improve communication?
What will be an ideal response?
1) Message meanings are in people. 2) Verbal messages are both denotative and
connotative and communicate objective meanings as well as attitudes and values. 3) Messages
can be onymous or anonymous. 4) Messages vary in politeness. 5) Messages vary in abstraction.
6) Messages vary in immediacy. 7) Messages can deceive. 8) Messages vary in assertiveness.
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Why is context so important to understand conflict? Please describe the main aspects in the context step in the Change-Oriented Conflict Analysis model.
What will be an ideal response?
Which term refers to rules for appropriate communication behaviors?
A) norms B) values C) beliefs D) social practices
When Mr. Douglas was preparing to speak to the PTA at his son's school, his audience analysis was limited to assuming that his listeners would share a common concern for their children's welfare. What technique is he using to gain audience information?
A. informal audience analysis B. formal audience analysis C. one-to-one response D. simplifying devices
Social judgment theory holds that the
A. less ego-involved speakers are with their preferred position; the less likely they are to be persuaded by another view. B. more ego-involved speakers are with their preferred position; the less likely they are to be persuaded by another view. C. latitude of acceptance includes positions on an issue that trigger neutral feelings. D. latitude of rejection includes positions in the center of the continuum.