In Burlington Industries v. Ellerth, concerning the liability of a firm for discrimination that occurs in the workplace when an employee claimed she was subject to sexual harassment by her supervisor, but never reported the matter to superiors, the Supreme Court held that:
a. if it was quid pro quo harassment, not hostile work environment, then the firm is liable if the discrimination is proven
b. if it was hostile work environment, not quid pro quo harassment, then the firm is liable if the discrimination is proven
c. if it was either hostile work environment or quid pro quo harassment, then the firm is liable if the discrimination is proven
d. it does not matter whether it was hostile work environment or quid pro quo harassment, the firm is likely to be vicariously liable if it did not have an effective anti-harassment policy
e. none of the other choices
d
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Cozy Country Market entered the candle business with a unique product: a line of candles made from soy that produces less smoke and lasts up to twice as long as other candles. The firm sold this unique product exclusively to a few niches
The candles were priced at twice the cost charged for normal candles. The product was also sold online and in unconventional outlets not dominated by market leaders. In this case, Cozy Country Market was using a(n) ________ against the market leaders. A) pre-emptive attack B) guerrilla attack C) counter offensive attack D) indirect attack E) frontal attack
Comparing the way a "best-in-class" company performs a specific activity (such as distribution) is called
a. process benchmarking. b. results benchmarking. c. total quality management benchmarking. d. SPC benchmarking.
What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR, who can then relay them to the customer?
A. Contact center B. Web-based self-service C. Call scripting D. Website personalization
The process of allocating the total sum of squares and degrees of freedom to the various components is called
A. factoring. B. blocking. C. replicating. D. partitioning.