The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys
a. Assemble a team.
b. Establish a benchmark.
c. Identify a clinical activity for review.
d. Establish outcomes.
ANS: C
In theory, any and all aspects of clinical activity could be improved through the QI process. However, QI efforts should be concentrated on changes to patient care that will have the greatest effect.
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shared governance system. Such barriers include: a. role clarity. b. lack of time management. c. poor time management skills. d. inexperience with conflict resolution.
A person is experiencing dysfunctional grief and continues to focus on the deceased person. Which of these forms BEST explains the type of dysfunctional grief described?
a. acute c. anticipatory b. delayed d. low key
The incidence of hearing loss is increasing due to
A. healthcare team members helping with early identification of problems. B. more senior citizens have access to healthcare. C. people living longer. D. more equipment is available to screen more patients for hearing loss.
Following a stroke, a client has been started on clopidogrel (Plavix). Why is this medication being administered?
1. To prevent stroke in high-risk patients, such as those with prosthetic heart valves 2. To decrease blood pressure 3. To increase heart rate 4. To provide antiplatelet activity in patients who cannot tolerate aspirin