Describe the four steps in the listening process.
What will be an ideal response?
When you listen actively, you go through a process consisting of various phases: hearing or receiving the message, attending, comprehending or assigning meaning, and responding.
Hearing is a passive physiological process of receiving sound waves and transmitting them to the brain, where they are analyzed.
Once your ears pick up sound waves, your brain goes to work focusing on, or attending to, what was heard. In the process, it sorts out everything being heard.
Once you've decided to which message or customer you will listen, your brain begins a process of comprehending or assigning meaning to what you heard or "decodes" it.
The last phase of the listening process is responding. Selecting an appropriate response is crucial to the success of your customer interactions. The words you select, the way you deliver them, the timing and location, and the nonverbal signals you send all have meaning, and all affect the way others perceive and interpret your message.
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Indicate whether the statement is true or false
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a. They have studied different types of teams. b. They have studied unsuccessful teams. c. All research has been done in a lab and is therefore biased. d. Organizations have not allowed researchers to study their employees.
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A) analyzing financial statements B) checking bank account balances C) analyzing tax payment history D) checking the covenants