When service failure is severe, the recovery efforts to mend the relationship with the customer should be:
a. delayed
b. immediate
c. reckless
d. subdued
b. immediate
You might also like to view...
Reworking a product is an appraisal cost
Indicate whether the statement is true or false
Which of the following is not an advantage of the average rate of return method?
A) It is easy to use. B) It takes into consideration the time value of money. C) It includes the amount of income earned over the entire life of the proposal. D) It emphasizes accounting income.
Intentional infliction of emotional distress will protect a person from rudeness if the conduct was intended to cause emotional distress
a. True b. False Indicate whether the statement is true or false
As your sample size grows larger, the n - 1 adjustment for the standard deviation has a
a.Greater impact on your calculation b.Smaller impact on your calculation c.The impact does not vary d.This cannot be determined