Which of the following is NOT a type of non-patient call?
a. Appointment request
b. General office matters
c. Physician's personal call
d. Call from another physician
a
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Which of the following medical staff members are responsible for discussing office fees, payments, and credit policies with patients?
A) Physicians B) Office managers C) Medical assistants and/or office managers D) Insurance companies
Who is NOT allowed to receive a phone-in prescription from a prescriber in most states?
a. RPh b. PharmD c. PIC d. CPhT
Which health professional assists the psychiatric team by observing behavior and providing information to help in planning therapy?
A. Occupational therapist B. Physical therapy assistant C. Speech pathologist D. Mental health technician E. Emergency medical technician
Which feature is a trademark of an effective PI program?
A. a one-time cure—all for a facility's problems B. an unmanageable project that is too expensive C. a cost-containment effort D. a continuous cycle of improvement projects over time