______ is the way active listeners provide feedback to the speaker and clarify the message by repeating some of the key points at appropriate breaks.

A. Sensing
B. Responding
C. Reasoning
D. Processing


B. Responding

Business

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Tyler maintains a calendar in which he notes various tasks he is required to perform in the future and when they are due. He also keeps information about callbacks he is supposed to make. In addition, he has information about many of his customer's birthdays (so he can send a card). This calendar helps him prepare his to-do lists to get things done in a timely manner. Which of the following terms best describes this calendar?

A. Tickler file B. Activity index C. Duty box D. Engagement file E. Organizer box

Business

A decrease in accounts receivable during a period indicates that a firm collected more ____________________ as the amount of revenues included in net income

Fill in the blank(s) with correct word

Business

A ________ states what the marketing function must accomplish to support a strategic business plan

A) marketing audit B) marketing strategy C) marketing objective D) SWOT analysis E) ROMI analysis

Business

A debt is said to be selling at par, when the _____ of the debt is equal to the _____.

A. par value; discounted value of the interest payments B. principal value; discount on the issue of a zero coupon bond C. face value; premium payment on the exercise of a call provision D. market value; face value of the debt E. maturity value; par value of the debt

Business