Listening with empathy involves all of the following except
A) expressing an understanding of what the person means.
B) expressing your ability to feel what the other person is feeling.
C) trying to see the world as the speaker sees it.
D) striving to be objective
D
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The cognitive model of participation in decision making is related to the human resources approach to management.
Answer the following statement true (T) or false (F)
Uncertainty reduction theory explains people’s communication behaviour during initial encounters with strangers. Which of the following statements best characterizes uncertainty reduction theory?
A. The primary goal of strangers when they meet is to reduce predictability of the other’s behaviour. B. The primary goal of strangers when they meet is to increase predictability of the other’s behaviour. C. The primary goal of strangers when they meet is to impose their language codes upon the other person. D. The primary goal of strangers when they meet is to examine the opportunity for future communication.
The greater and more important the change you want to produce in your audience, the __________
difficult your task will be. Fill in the blanks with correct word
The radio industry was on the brink of disaster in the 1920s and radio sales were down because listeners
A. felt radio was too chaotic. B. could no longer afford radios. C. did not like the programs. D. felt radio was inappropriate for children.