The appropriate way to deal with a caller who refuses to identify himself is to ____.
A. put the call through to the physician immediately
B. suggest that he write a letter to the physician and mark it "Personal"
C. tell him that you cannot help him if he does not identify himself
D. ask him to explain the problem to you
E. forward the call to the office manager
B. suggest that he write a letter to the physician and mark it "Personal"
Callers who refuse to identify themselves should not be put through. Ask them to write a letter to the physician and mark it "Personal."
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