The management function concerned with anticipating future trends and determining the best strategies to achieve an organization's goals and objectives is known as
A. planning.
B. forecasting.
C. directing.
D. leadership.
Answer: A
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In which of the following does a customer respond to the functional quality of a service?
A) Sara's preferred hair stylist is some miles away, but Sara goes to him because his styles suit her looks. B) Kathy tries out a new restaurant every week because she likes to experience the variety. C) Bill has gone to the same chiropractor for the past fifteen years because he is friendly and takes the time to listen to Bill. D) Ray's mechanic charges high prices for service, but his work is good and worth the price. E) Alex has no interest in theater, but goes often because her best friend loves plays.
Which of the following stages of the five-stage development model for teams is when members of the team form a cohesive unit and close relationships among team members develop?
A. adjourning B. storming C. forming D. norming
Three of the key elements to ask questions about when identifying the root cause of a problem are
a. people, materials, and methods. b. effects, consequences, and results. c. machines and facilities, attitudes, and motivations. d. qualitative, quantitative, and neutral factors.
________ are established by the legislative and executive branches of the federal and state governments to enforce and interpret statutes enacted by the Congress and state legislatures
A) Commissaries B) State courts C) Administrative agencies D) Councils