What information is gathered by the receptionist and how does it relate to the elements of the revenue cycle?
What will be an ideal response?
Information that is gathered by the receptionist at the initial visit, and confirmed each visit, is used to submit a claim to the insurance carrier for services. If the information is incorrect, then monies will not be reimbursed for services and income will be affected. Correct information includes:
Patient name, subscriber name and address
Primary insurance and ID number
Secondary insurance and ID number
Reason for visit
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