Nurse managers can create an environment that is devoted to health care safety by doing which of the following (select all that apply)?
a. Adopting and embracing the concept of disciplining staff who commit errors
b. Learning the concepts and tools related to quality improvement and quality assurance
c. Becoming a role model for staff and peers in practicing health care safety concepts
d. Encouraging staff to be constantly vigilant in identifying potential risks in the care environment
e. Creating a sense of partnership with pa-tients and families to promote communi-cation about safety concerns and soliciting their suggestions to correct and prevent potential risks
C, D, E
Nurse managers can personally create an environment that is devoted to health care safety by doing the following: learning the concepts and tools related to risk identification, analysis, and error reduction; adopting and embracing the concept of nonpunitive error reporting; advocating for the establishment of a nonpunitive culture if it is not currently a strong ideal within the or-ganization; encouraging staff to be constantly vigilant in identifying potential risks in the care environment; creating a sense of partnership with patients and families to promote communica-tion about safety concerns and soliciting their suggestions to correct and prevent potential risks; and becoming a role model for staff and peers in practicing health care safety concepts.
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