Karen asked her co-worker, "Why does Larry always consult with David before making any major business decisions? David is 65 years old. He's very quiet and unassuming. He's been working here for over 40 years and isn't even in a management position." Ben replied, "David voluntarily stepped down from management roles 15 years ago. He decided that management was not his strength nor his passion, but rather technical work was. He is an incredibly important person, and leader, within our organization." Karen asked, "But why?" Ben responded,
A. "David has supervisory leadership abilities that he exercises on a regular basis."
B. "David has referent power, with personal characteristics that appeal to others."
C. "David has expertise and knowledge that others believe in, can learn from, and can gain from."
D. "David has legitimate authority via chain of command."
E. "David is a charismatic leader, having a dominant personality."
Answer: C
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Which of the following would be the best opening sentence for a solicited application letter?
A) "I am clearly the best person for the job you've advertised." B) "I'm sure you get these letters all the time, but I hope you'll read mine carefully." C) "I want a job, and you've got one that I could do." D) "Based on your company's remarkable growth over the past three years, I can appreciate your need for highly qualified and experienced sales personnel." E) "My entire life I have dreamed about working in a job such as this."
Define communications in a sales context.
What will be an ideal response?
Which of the following is true about what can be copyrighted?
A) Guidebooks can be copyrighted, but not maps. B) Paintings can be copyrighted, but not photographs. C) Books and newspapers can by copyrighted, but not sermons. D) Photographs, maps, and cartoons can all be copyrighted. E) Books, plays, and ideas can all be copyrighted.
The petty cash fund at Bryan Company has a designated balance of $300. The fund currently holds $120 in cash and $187 in petty cash tickets. Based on this information, which of the following statements is correct?
A) The total of the cash on hand plus petty cash tickets is more than the designated fund balance. B) A shortage of $7 exists. C) To replenish the petty cash fund, the company must write a check, payable to Petty Cash, for $187. D) The petty cash fund custodian must locate the $7 discrepancy.