Management has called a meeting to discuss the increase in negative patient satisfaction surveys. Which stage of Lewin's model of change does this represent?
1. Moving
2. Refreezing
3. Unfreezing
4. Working
3
Explanation: 1. The moving stage is the planning phase of the model and focuses on the development of goals and outcomes.
2. The refreezing stage is the implementing step in the model where change becomes a part of the work environment and its processes.
3. The unfreezing stage is the first step in Lewin's model of change and includes recognition of a problem.
4. Working is not a stage of Lewin's model.
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