High-contact services differ greatly from low-contact services. Give two examples of each
What will be an ideal response?
High-contact service- nursing home, four-star hotel
Low-contact service- online banking, cable tv
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Corporations should engage in a dialogue with government agencies for all of the following reasons, except:
A) Government establishes subsidies for corporations. B) Government regulates all of the corporation's activities. C) Government introduces policy changes through taxation rates. D) Government attempts to manipulate corporate environmental records to penalize certain industries. E) Government establishes international trade agreements.
Which statement is MOST nearly accurate about the validity of data sources, instru-ments to collect data, and the data itself?
a. Criterion-related validity is a concern only when testing employees for employ-ment. b. Data gathered from a national sample possess a greater degree of validity than data collected from a local sample. c. Valid instruments are able to detect true differences among the people or objects being measured. d. Validity is a concept that applies to data only, not to sources or instruments.
What may be an obstacle to strategic alliance learning?
a) Strategic intent not communicated b) No insight into partners’ HR strategy c) Staffing dependence on partner d) All of the above
If a company produces product A then it must also produce either product B or product C. Which of the following constraints enforces this condition?
A) XA - XB - XC ? 0 B) XA + XB + XC ? 2 C) XA + (XB - XC) ? 0 D) XA + XB + XC ? 2 E) XA - XB - XC ? 0