Getting the listener’s full attention, questioning him or her, and asking him or her to paraphrase the message are all techniques to overcome which communication barrier?
a. noise
b. information overload
c. channel selection
d. poor listening
d. poor listening
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Which sentence expresses numbers correctly?
A) To print the new flowchart, we needed legal paper measuring eight by fourteen inches. B) To print the new flowchart, we needed legal paper measuring eight by 14 inches. C) To print the new flowchart, we needed legal paper measuring 8 by 14 inches.
Melvin is concerned about not having enough air conditioning units in inventory during June, July, and August so he keeps extra inventory to guard against stockouts during this critical period. Melvin is keeping
A. short order lead times. B. just-in-time inventory. C. a controlled usage rate. D. safety stock. E. excessive inventory.
Mark Johnson's business card says he is a "Customer Service Representative" for OceanView Metal Industries-a wholesaler of standardized steel components used in construction. Mark answers customer questions about the firm's products and arranges for routine orders to be sent to the customer's construction site. It appears that Mark is primarily a(n)
A. technical specialist. B. order taker. C. customer. D. order getter. E. missionary salesperson.
Under a full warranty, you may request a replacement or a refund after the dealer has had a reasonable number of attempts to fix the product and has failed to do so
Indicate whether the statement is true or false