Which is true?
A. Efficient and effective one-person service desks are common and are considered a best practice.
B. Small service desks are effective if the service desk has a broad scope of responsibilities.
C. Small service desks cannot be world class even if they have satisfied customers.
D. Service desks may remain small because they have a low call volume and support stable products.
Answer: D
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In some countries the account Reserve for Contingencies may be most comparable to which of the following accounts for a company reporting under U.S. GAAP?
a. Contingency Expense b. Retained Earnings Appropriated for Contingencies c. Unearned Contingency Fees d. Contingency Losses
The team's success is measured by results. Which of the following will help to organize the team to achieve those results?
A) Joint roles B) Group contribution C) Effective communication systems D) A team leader who is responsible for work not completed by other team members E) Feedback at the completion of the goal.
Which of the following ISO standards address minimizing the harmful environmental effects of business and continually improving environmental performance?
A) ISO 9000 B) ISO 14000 C) ISO 26000 D) ISO 31000
One of the two outcomes of technical responsibility is ____________, which occurs when a person is relieved of moral duty because they are authorized by super-ordinates to behave in certain ways and achieve certain outcomes by obeying clearly stated strategies and plans.
a. Transparency b. Moral indeterminacy c. Ethicality d. Efficiency