List the four different troubleshooting methods and explain the special features of each.
What will be an ideal response?
1. Method One: Educational (Completed in College Program)
• Basic knowledge of the equipment and technology
• Understanding of the math, physics and chemistry associated with the equipment
• Study equipment arrangements in systems
• Study process control instrumentation
• Operate equipment in complex arrangements
• Troubleshoot process problems
2. Method Two: Instrumental (Completed in College Program)
• Basic understanding of process control instrumentation
• Basic understanding of the unit process flow plan
• Advanced training in controller operation- PLC & DCS
• Troubleshoot process problems
3. Method Three: Experiential (Completed on-the-job)
• Experience operating specific equipment and system
• Familiarity with past problems and solutions
• Ability to think outside the box
• Critical thinking- identify and challenge assumptions
• Evaluates, monitors, measures, tests alternatives
• Troubleshoot process problems
4. Method Four: Scientific (Requires engineering technology, process technology, experience, and high aptitude)
• Grounded in principles of mathematics, physics, and chemistry
• Theory-based operations
• Good understanding of equipment design and operation
• Views the problem from the outside in.
• Utilizes outside information and expertise and reflective thinking
• Generates alternatives, brainstorming, rank alternatives
• Troubleshoot process problems
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