Which of the following statements is true of service utility?
A. It provides customer satisfaction by converting inputs into finished products.
B. It satisfies customer needs by providing the right products in the right place.
C. Itadds value by providing fast, friendly, personalized assistance.
D. It adds value by making it easier for customers to possess the goods that they purchase.
Answer: C
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When merchandise is sold FOB shipping point, the buyer is responsible for the shipping costs
a. True b. False Indicate whether the statement is true or false
There are various levels of analysis when studying organizational behavior. Which of the following is NOT one of the levels?
A. individual level B. dyad level C. group level D. triad level
If alternatives for an equipment replacement decision affect revenues the same and do not involve cash receipts, its benefits could still be measured by analyzing its
A) cost savings. B) net cash inflows. C) net cash outflows. D) none of these options.
The use of CSR reports by companies to make them ‘look good’ is often referred to as:
a. Brownwashing b. Greenwashing c. Greening d. Browning