Calling Mrs. Carrol "dearie" is

a. Patronizing
b. An example of empathy
c. A hindrance to effective communication
d. Both A and C


D
"Dearie" is a demeaning, patronizing way to address an older adult. Patronizing an older adult hinders effective communication. Empathy (response B) is showing genuine interest and concern, maintaining eye contact, listening closely, and showing respect.

Nursing

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