A joint venture is an example of a ______.
A. transactional relationship
B. strategic alliance
C. collaborative relationship
D. collective relationship
B. strategic alliance
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Which of the following actions is NOT an example of a buying signal?
A. The prospect asks the salesperson, "Do you have Model 125CV in stock?" B. The prospect asks the salesperson, "Do you carry this style in other colors?" C. The prospect asks the salesperson, "Can you call next week?" D. The prospect asks his wife, "What do you think about the price?" E. The prospect asks the salesperson, "What are your service policies?"
When customer service performance measures are collected as random samples, how should the performance measures be evaluated?
a. The minimum value should be selected b. The maximum value should be selected c. They should be averaged d. Customer service performance measures should not be collected as random samples
International Printers, a computer hardware firm, is looking for an employee to serve as field director at the company's Paris office. Reggie wants the position and has approached Meredith, who is in charge of interviewing for the position, to convince her that he is right for the position. In this situation, Meredith has ________ power.
A. expert B. referent C. personal D. coercive E. reward
________ is the ability to recognize major external changes, to quickly commit resources, and to recognize when a strategic decision is not working.
A. Strategic apprenticeship B. Strategic flexibility C. Strategic leadership D. Strategic acceptability