What does CSR stand for?
A) consumer sustainability requirements
B) critical sustainability ratio
C) corporate social responsibility
D) corporate sustainability record
E) corporate society ratio
C
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Which of the following types of information would a company be LEAST interested in collecting using a CRM system?
A) customers' academic records B) customers' ages C) customers' jobs D) customers' marital status E) customers' purchasing patterns
Organizations that engage in ________ corporate social responsibility expect, encourage, and reward for being active volunteers in the community, often on company time.
A. legal B. ethical C. benevolent D. social
Performance appraisal interviews between supervisors and employees frequently combine listening intensively and empathetic listening
Indicate whether the statement is true or false
A company's sales in Year 1 were $380,000 and in Year 2 were $417,500. Using Year 1 as the base year, the percent change for Year 2 compared to the base year is:
A. 100%. B. 11%. C. 91%. D. 9%. E. 10%.