The disputing coworkers decide that moving one of their desks will solve the problem. The mediator asks, “What if the boss doesn’t let you move the desk?” This question illustrates ______.
A. reaction formation
B. blank slate mediation
C. reality testing
D. trial and error mediation
C. reality testing
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Using the same example as above, if you spent a large amount of time preparing an e-mail request to ask for the letter of recommendation, you would be attempting to fulfill ______.
A. relational goals B. self-presentational goals C. instrumental goals D. social goals
In the process of persuading your audience, which of the following is most difficult to change?
a. beliefs b. values c. emotions d. attitudes
The best diagrams achieve their impact by simplifying and exaggerating key points
Indicate whether the statement is true or false
Which approach to research demonstrates strategic planning?
A. Track down the first few sources you can find and extract enough supporting material to fill your speech. B. Use several types of supporting material from one author. C. Find the best evidence to support your ideas in light of your purpose and your audience. D. Seek out only the most recent supporting material you can find on the Internet.