Suicide prevention hotline callers had a significant decrease in suicidality during the course of the telephone session when crisis hotline workers demonstrated:
1. Faith, respect, and trepidation.
2. Hope, support, and happiness.
3. Empathy, support, and hopelessness.
4. Empathy, respect, and support.
4
Rationale: For people contemplating suicide or families concerned about loved ones, the National Suicide Prevention Lifeline 1–800–213–TALK circumvents the barriers described earlier and provides immediate assistance around the clock. This lifeline consists of a network of more than 120 crisis centers in communities around the country that are committed to suicide prevention. Standards for the assessment of suicide risk to effectively guide crisis hotline workers in assessing callers have been developed. Having empathy, respect, a supportive approach, good contact, and collaborative problem solving are helper behaviors and intervention styles that are significantly related to positive outcomes in telephone suicide intervention.
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