A recent review of the company's operational costs showed that it needed to achieve dramatic improvements in all aspects of performance to stay competitive. What should the CEO do to best improve performance?
A. Increase management oversight of employees.
B. Launch a process reengineering task force.
C. Implement a flexible manufacturing model.
D. Approve incremental product changes.
E. Add steps to each value chain activity to monitor results.
Answer: B
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