Describe the steps you can take to create a blame-free environment.
What will be an ideal response?
Clearly define what is and what is not an acceptable error, distinguishing between errors due to negligence and poor workmanship from errors due to ineffective strategies or misconceptions. React to errors as opportunities to learn and improve the product or service. Create an atmosphere of equality where errors are freely discussed. Encourage people to recognize an error early. Experiment. Be resilient and change approach. Create an atmosphere of fun around learning.
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The data below is for Benton Corporation for 2015. Accounts Receivable—January 1, 2015 $334,000 Credit sales during 2015 850,000 Collections from credit customers during 2015 725,000 Customer accounts written off as uncollectible during 2015 Allowance for Doubtful Accounts [Credit Balance] (After write-off of uncollectible accounts) 12,000 1,700 Estimated uncollectible accounts based on an
aging analysis 13,200 Refer to the data for Benton Corporation. If the aging approach is used to estimate bad debts, what amount should be recorded as bad debt expense for 2015? a. $ 2,900 b. $11,500 c. $23,500 d. $26,900
Linkage between two parties' goals defines an issue to be settled and is often the source of conflict.
Answer the following statement true (T) or false (F)
Treating employees as customers and developing systems and benefits that satisfy their needs is called ________.
A. internal marketing B. employee induction C. marketing for profit D. market orientation E. green marketing
Because firms are introducing products at a faster rate, one general trend in marketing is that product life cycles are getting ________.
Fill in the blank(s) with the appropriate word(s).