A continuous loss
a. occurs unevenly throughout a process.
b. never occurs during the production process.
c. always occurs at the same place in a production process.
d. occurs evenly throughout the production process.
D
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Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to
A. ISO 14000. B. restructuring. C. reduced cycle time. D. ISO 9000. E. statistical process control.
Efforts to convert ________ into loyal customers are rarely successful
A) barnacles B) strangers C) true believers D) laggards E) butterflies
The most pessimistic time for a task is 28 days. The most optimistic time for the same task is one fourth of the pessimistic time. Calculate the variance for the duration of the activity.
A. 8.75 B. 12.25 C. 14.85 D. 10.50
The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year. What form of communication is taking place?
a. downward vertical b. upward vertical c. horizontal d. grapevine