This chapter makes a distinction between the claim letter and the adjustment letter. Which of
the following best explains that distinction?
a. Claim letters state bad news; adjustment letters, good news.
b. Adjustment letters state bad news; claim letters, good news.
c. Claim letters request correcting a defective product or service; adjustment letters reply to
those complaints.
d. Adjustment letters request correcting a defective product or service; claim letters reply to
those complaints.
C
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Su obra Penetrable consiste en una serie de tubos de aluminio que cambian.
A. Soto B. Botero
Las que escriben poesia pueden llamarse ____________________ o ____________________.
Fill in the blank(s) with the appropriate word(s).
What is point of view?
a) Point of view is the writer’s attitude about the subject matter. b) Point of view is the reader’s perception of the writer’s intended meaning. c) Point of view refers to whether a statement is made in the first, second, or third person. d) Point of view refers to the background of the writer.
Examples are used to
a) serve as a topic sentence. b) lengthen a paper. c) prove the main point in your paper. d) make generalizations.