A nurse manager has been charged with implementing a quality assurance program at the hospital. Quality assurance requires evaluation of several components of care. Select those that apply:
1. Methods
2. Structure
3. Finances
4. Process
5. Outcome
Correct Answer: 2,4,5
Rationale: Quality assurance is an ongoing, systematic process designed to evaluate and promote excellence in the health care provided to clients. It requires evaluation of three consistent components of care. Each type of evaluation requires different criteria and methods.
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