Identify a true statement about customer complaints in the sales process.
A. A fair settlement made in the customer's favor helps to resell the company and its products.
B. Avoiding complaints by setting high expectations is best.
C. A customer who does not complain is a happy customer.
D. It is wise to assume that all complaints are unjustified.
E. Complaints are completely eliminated through personal visits by sales representatives.
Answer: A
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