Which of the following is NOT one of the successful techniques for controlling the cost of labor in services?
A) accurate scheduling of labor-hours to assure quick response to customer demand
B) an on-call labor resource that can be added or deleted to meet unexpected demand
C) little flexibility in worker hours to decrease the burden on management
D) flexibility of individual worker skills that permits reallocation of available labor
E) flexibility in rate of output or hours of work to meet changing demand
C
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