One strategy of companies who use offshore outsourcing for customer service calls for U.S. customers is “national identity management.” This means:
a. helping to educate people on calls about their home country
b. selecting national identities with accents that sound trustworthy to Americans
c. cross marketing products to the outsource country and the United States
d. posing as American on calls, complete with an adopted American hometown and Americanized name
d. posing as American on calls, complete with an adopted American hometown and Americanized name
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In general, we see a(n) _______ as a means to an end; we see a(n) _____ as an end in itself
a. expressive group; instrumental group b. crowd; category c. secondary group; primary group d. primary group; secondary group
What type of philosophy of the juvenile court is followed by the treatment ideology?
a. the rehabilitative philosophy b. the Marxian philosophy c. the mass mobilization philosophy d. the pluralist model
Many individuals decided to have children at about the same time, which resulted in the "baby boom." Which of the following was primarily responsible for the baby boom?
A. individual decisions B. social factors C. lax morals D. biology
Based on the text, how is the hierarchy of social position determined in a class society?
A. by parent religion B. by parent caste C. by income from occupation D. by parent race