The four steps of handling objections are:
A. listen, respond, capitalize, and confirm.
B. anticipate, respond, clarify, and deny.
C. capitalize, convert, deny, and respond.
D. anticipate, listen, clarify, and respond.
Answer: D
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Answer the following statements true (T) or false (F)
1. Pupil dilation, which we find attractive, is an example of iconic signaling. 2. According to Hall’s ideas about the zones of interpersonal distance, at closer ranges of personal distance, Americans speak in a normal tone of voice. 3. Nancy Russo’s library experiment on spatial invasion revealed that most people will leave when someone invades their territory. 4. Studies show that, when observing photographs and videos of people interacting, we tend to perceive the person being touched by another as less dominant than the person who does the touching. 5. Overall, when we compare men and women, women exhibit more immediacy behaviors than men do.
The type of informative speech you plan to make will often suggest ideas for supporting materials
Indicate whether the statement is true or false
Some of the world's greatest leaders, such as George Washington have struggled with communication apprehension
Indicate whether the statement is true or false.
Which of the following principles of transcription is concerned with the spatial arrangement of the transcription?
a. Principles of category design b. Principles of readability c. Principles of tractability d. Principles of notation