Companies typically attempt to compete on how many of the three competitive dimensions?
a. None
b. One
c. One or two
d. Three
c. One or two
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Which statement contains abstract or ambiguous language?
A) Antwon's email contains five misspelled words. B) More than 76% of the employees belong to a union. C) At least eight associates submitted their expense reports after the deadline. D) The office manager purchased 15 cartons of paper for delivery on Tuesday. E) The customer service department received some complaints today.
Which of the following is a key performance indicator of the financial perspective in a balanced scorecard?
A) hours of employee training B) number of warranty claims C) percentage of market share D) return on investment
Which of the following does NOT concern the physical distribution customer service level?
A. Sears' shirts are priced at a fair value. B. Honda wants enough bumpers to build cars that day. C. Safeway's loaves of bread are in stock and not crushed when customers want them. D. A vacationer wants Avis to have his rental car clean and ready when he arrives at the rental car counter. E. McDonald's has enough large cups so that customers can buy the larger size drinks which are on sale.
A trade association practice or agreement that restrains trade is analyzed under the rule of reason
Indicate whether the statement is true or false