Which of these phrases would be inappropriate when speaking to a customer?
a. "It's not my fault."
b. "I wasn't your salesperson."
c. "We didn't manufacture the product."
d. All of these choices.
D
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Most customers do not like the idea of being transferred or being placed on hold.
Answer the following statement true (T) or false (F)
The pre-tax cost of debt for a firm:
A) is equal to the yield to maturity on the outstanding bonds of the firm. B) is equal to the coupon rate of the outstanding bonds of the firm. C) is equivalent to the current yield on the outstanding bonds of the firm. D) is based on the yield to maturity that existed when the currently outstanding bonds were originally issued. E) has to be estimated as it cannot be directly observed in the market.
A group of managers from various departments is in charge of evaluating the performance of the staff employees every year. This is a(n)
A. ad hoc committee. B. permanent committee. C. task force. D. standing committee. E. organizational review committee.
The correlation between a brand's wallet allocation rule and its financial results is ________ than the relationship between previous service and financial measures.
A. Somewhat lower B. Far lower C. Somewhat higher D. Far higher E. Not much different