A measure of the number of support incidents that can be handled in a given time period, often used in staffing the help desk group, is ____.
A. the contact rate
B. the abandonment rate
C. the response rate
D. an Erlang unit
Answer: D
Computer Science & Information Technology
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Indicate whether the statement is true or false
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What will be an ideal response?
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What veriosn of smb can be used across Windows, UNIX, and other operating systems?
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