A pool cleaning service signs a contract with a new customer on May 1 . The pool is vacuumed and "shocked" for the customer on June 1, and the bill for the services is paid on July 1 . Under the accrual basis, the business should recognize revenue on:
a. December 31
b. July 1
c. June 1
d. May 1
c
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What population is covered by diversity management?
a.The collective mixture of all workers b.The recent additions to the organization workforce c. All members of disadvantaged groups d. Selected minority groups such as women, LGBT and ethnic minorities
If a work sample test includes major job functions and predicts job success, it has construct validity.
Answer the following statement true (T) or false (F)
Which practice, used by a change agent to institutionalize change, could include revised structure, policies, or practices?
a. HRM practices b. Diffusion practices c. Rites and ceremonies d. Formalization activities
Which of the following themes is NOT a source of customer satisfaction/dissatisfaction in service encounters?
A. Coping B. Recovery C. Credibility D. Spontaneity E. Adaptability