When writing a persuasive letter for claims or adjustments, you should
A) assume the other person has no interest in helping you.
B) use a confident and positive tone.
C) mention as many additional complaints as possible about the company.
D) say you have already contacted an attorney (even if you really haven't).
E) repeatedly say how disappointed you are in the company.
Answer: B
Explanation: B) Maintaining a positive and confident tone is one of the keys to a good persuasive claim letter. The other key is to master the facts and particulars of the case and present them clearly to your audience. The easier it is for your audience to understand the nature of your problem, the more likely your problem is to be resolved successfully.
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A) Trustworthiness B) Expertise C) Acquaintance D) Likability E) Professionalism
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Answer the following statement true (T) or false (F)
Brand loyalty is known as a one way street where a consumer is committed to the brand.
a. True b. False
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A. language barrier B. perceptual barrier C. cultural barrier D. body language barrier