A nurse is listening to a patient's apical heart rate. The patient asks, "Is everything okay?" The nurse says nothing and shrugs her shoulders. The nurse is demonstrating:
a. open communication.
b. filtration.
c. blocking.
d. false assurance.
ANS: C
Correct: Blocking occurs when the nurse responds with noncommittal or generalized answers.
Incorrect:
a. Open communication reflects openness between two parties.
b. Filtration is the unconscious exclusion of extraneous stimuli in communication.
d. False assurance is showing a lack of concern or a lack of knowledge by responding with meaningless answers such as "don't worry." The patient might even conclude that the nurse is trivializing his concern or is patronizing.
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