A nurse is reading about positive reinforcement with the goal of increasing staff motivation. Which action would demonstrate positive reinforcement?
a. Every morning at shift change, thank each employee for an excellent job.
b. Rotate a monthly "employee recognition award" among all employees on the unit.
c. Wait until the annual performance review to recognize accomplishments.
d. Give spur-of-the-moment recognition to an employee who has accomplished a goal.
ANS: D
Correct: To be effective, positive reinforcement should (1) be specific, with praise given for a particular task done well or a goal accomplished; (2) occur as close as possible to the time of the achievement; (3) be spontaneous and unpredictable (praise given routinely tends to lose value); and (4) be given for a genuine accomplishment.
Incorrect:
a. Thanking each employee for doing an excellent job lacks spur-of-the-moment, spontaneous recognition for a genuine accomplishment.
b. Establishing an "employee recognition award" lacks spur-of-the-moment, spontaneous recognition for a genuine accomplishment.
c. Waiting until the annual performance review to recognize accomplishments lacks spur-of-the-moment, spontaneous recognition for a genuine accomplishment.
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