How long is the normal term in office for a Governor of the Federal Reserve Board?
A. Five years
B. Seven years
C. Fourteen years
D. Life
Answer: C
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Answer the following statement(s) true (T) or false (F)
1. Groups with fewer than three people tend not to derive the benefits of a collaborative team, and teams with more than seven people tend to have communication and control issues. 2. The effectiveness of work teams depends on how well they are managed and treated within the organization. If mismanaged, they can cause more harm than good. 3. A cross-functional team consists of a small group of workers who come together for a set amount of time to discuss and resolve specific issues. 4. The authors of this textbook, Chris Neck, Jeff Houghton, and Emma Murray, were used as an example of a virtual team. 5. One classic way of understanding teams and their effectiveness is to consider teams in terms of the contextual influences that affect their functioning, their composition, the processes they use, and the outcomes they achieve.
In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to
A) focus more on the problem than the customer's emotion. B) focus more on the customer's emotion than the problem. C) immediately offer a refund rather than attempting to deal with an unhappy customer. D) ask the customer for sympathy and compassion.
In international disputes, when parties seek a better legal deal, that is called:
a. forum non conveniens. b. change of venue. c. forum shopping. d. diversity of citizenship.
Which of the following types of task interdependence requires that tasks be performed in a certain order?
A. Verbal interdependence B. Nonverbal interdependence C. Reciprocal interdependence D. Sequential interdependence E. Pooled interdependence