Using operant resources effectively address which characteristic of services?
a. Intangibility
b. Inseparability
c. Variability
d. Perishability
e. Target audience involvement
D
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Which of the following presents a competency-based approach to leadership?
A. trait approach B. skills approach C. style approach D. great person approach
Which of the following circumstances would require recording an accrual for a loss contingency under current generally accepted accounting principles?
a. Event is unusual in nature and occurrence of event is probable b. Event is unusual in nature and event occurs infrequently c. Amount of loss is reasonably estimable and occurrence of event is probable d. Amount of loss is reasonably estimable and event occurs infrequently
When faced with an organizational change, employee reactions vary. Employees who simply go along with the change but secretly hope that it is a program that will come to an end soon are practicing ______.
A. transference B. resistance C. compliance D. commitment to change
________ is a process that establishes the right of a secured creditor against other creditors who claim an interest in the collateral
A) Disposition of collateral B) Retention of collateral C) Perfection of a security interest D) Repossession of a security interest