The chance of ethical crises occurring is enhanced if
A. the organization has a weak ethical culture.
B. the shareholders have no confidence in the CEO.
C. employees follow the direction of the leader.
D. the leader defines the corporate culture.
Answer: A
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While preparing a salad, the chef removes the core from a head of lettuce. This core would be classified as
a. defective. b. shrinkage. c. waste. d. scrap.
All of the following are general types of organizational cultures except
A. capitalist. B. autocratic. C. consensus. D. democratic. E. consultative.
The two federal agencies charged with enforcing consumer laws are the Federal Trade Commission and the Federal Communications Commission
Indicate whether the statement is true or false
To be effective, complaint solicitation requires:
A. Valid and reliable service questions B. Rigorous recording of numbers and types of complaints through many channels C. An individual complainer to have no more than one complaint D. The company to treat the complaint as a snapshot of its service E. The same complaint be mentioned at least ten times before any action is taken