Active listening involves trying to see the other person's viewpoint.
Answer the following statement true (T) or false (F)
True
Active listening improves sales success and requires concentration. The active listener refrains from evaluating the message and tries to see the other person's point of view. Attention is not only on the words spoken but also on the thoughts, feelings, and meaning conveyed.
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Once a salesperson has lost a deal, the salesperson should:
A) remove the client's records from the CRM system B) send the client an email expressing displeasure with the negotiation process C) avoid any future contact with the client D) make sure the client knows about the weaknesses of the competitor E) keep the door open for future sales
A research firm wants to conduct research to determine what the U.S. population thinks of imported clothing at a given point in time. Describe three primary research options that are available for this type of research. Which option would you recommend to the research firm? Why?
California enacts a statute to ban advertising in "bad taste.". This statute would likely be held by a court to be
a. an unconstitutional restriction of speech. b. constitutional under the First Amendment. c. justified by the need to protect individual rights. d. necessary to protect national interests.
If the balanced scorecard is correctly constructed, the performance measures should be independent of each other so that bad performance on one measure will not result in bad performance on another performance measure.
Answer the following statement true (T) or false (F)