Identify a true statement about models of organizational performance

a. The theory of the balanced scorecard states that leadership drives the system that creates business results.
b. The Service-Profit Chain model focuses on learning, internal business, customers, and financial performance.
c. The five performance perspectives of the balanced scorecard model are cost, time, quality, flexibility, and innovation.
d. The Service-Profit Chain model is based on a set of cause-and-effect linkages between internal and external performance.


D

Business

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Answer the following statement true (T) or false (F)

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Fill in the blank(s) with the appropriate word(s).

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