Deming identified 14 key principles that he suggests have relevance for people interested in pursuing excellence. He has directed these principles specifically to:
A. Health-care workers who are committed to patient-focused care
B. Teachers who want to facilitate student learning
C. Students interested in engaging in an in-ternship to assist them in obtaining a job after graduation
D. People who are interested in transforming their business's effectiveness
ANS: D
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A Incorrect because Deming did not study health-care workers and their ideas of pursuing excellence.
B Incorrect because Deming did not study teachers and their ideas of pursuing ex-cellence.
C Incorrect because Deming did not study students and their ideas of pursuing ex-cellence.
D Correct because Deming specifically stu-died business leaders and managers.
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