You should always find out _____________ of the publisher or community to whom you are submitting a document
a. the address
b. the official name
c. the specific format requirements
d. the size
c
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The ________ environment includes factors that relate to the nature, quantity, and potential actions of a company's competitors
A) cultural B) economic C) legal D) political E) competitive
Which of the following is one of the three functional imperatives in services management?
a. The management function. b. The outputs function. c. The inputs function. d. The servicescape function. e. The human resources function.
Which of the following statements is not generally true of working in teams?
A) Teams larger than seven people may lose cohesion. B) Teams are often more creative and accomplish more work than individuals working alone. C) Teamwork induces people to contribute equally. D) Effective leaders work well as part of a team and can resolve conflicts. E) Interpersonal conflicts can doom a team's functioning.
Characteristics of individuals, groups, or organizations that are used for dividing a total market into smaller homogeneous groups are called ____ variables.
A. marketing B. classification C. segmentation D. stratification E. dividing